Missing, faulty or incorrect files
Tell us if files are damaged, missing, delivered incorrectly, purchased twice by mistake or materially different from their description. Include the order reference and affected design. We will assess correction, replacement, price reduction or refund according to the circumstances and applicable law.
EU/EEA and UK consumer withdrawal
Consumers may have a 14-day withdrawal right for distance contracts, subject to the type of contract and applicable exceptions. Digital content and continuing services are not treated identically. Mandatory remedies for faulty or misdescribed content remain separate.
We do not rely on the general terms checkbox or a download alone as a waiver of statutory withdrawal. No automatic “all downloads are non-refundable” rule applies. If a legally valid exception is introduced, the required information, express consent, acknowledgment and durable confirmation must be provided first.
Where a withdrawal right applies, use the online request form below or send a clear statement to support identifying the account, order, purchase date and intention to withdraw. The form is optional; an unambiguous email can also be used. You can download a request receipt from My requests. A confirmation email is queued; delivery depends on the configured email service. Keep the downloaded receipt if email is delayed.
Subscriptions and refunds
Cancel renewal in Account → Membership to stop future billing. Cancellation keeps the current paid period and already licensed images available under their terms. It is distinct from asking to withdraw from a contract or requesting a refund.
Approved payment refunds are returned through the original payment provider where possible. Timing depends on the provider and issuing bank; we do not promise instant settlement. Refunds may revoke the affected download rights. Files already saved cannot be technically recalled, but their use remains subject to the applicable License and refund outcome.
Contact support.flashmason@gmail.com. Our response target is 3 business days. Statutory deadlines take priority over this service target.
Send a request
Sign in to save and track a request, or email support.flashmason@gmail.com without an account.