A clear route to exercise your rights
Sign in to submit a request tied to your account, track its status and download a receipt. You can select access, deletion, correction or objection. You can also email support, including if you cannot access your account.
My requests includes self-service exports of profile, purchase, License, membership and request records. Lists are paginated; download all pages required for your records. A broader statutory access request can also cover information not present in these self-service exports.
Verification and response
We may need proportionate identity verification before releasing data or changing records. Do not send identity documents through the ordinary request form. We respond within the applicable legal timeframe; where permitted extensions are needed, we will explain them.
Deletion may require separating account data from records needed for tax, payment disputes or established License rights. We do not claim that a request immediately removes every copy from backups or independent payment providers.
Contact support.flashmason@gmail.com. Our response target is 3 business days. Statutory deadlines take priority over this service target.
Send a request
Sign in to save and track a request, or email support.flashmason@gmail.com without an account.